Enterprise Support
There are a number of standard enterprise support options available
or feel free to contact us for a custom contract,
so that you can get the most out of Argus.
Installation Assistance
- Up to 6 hours of remote assistance installing and configuring Argus.
Basic Level Support
Recommended level for small businesses
- Up to 2 separate e-mail support incidents per month, from 1 designated representative.
- Best effort is made to respond to requests within one business day.
- Access to Argus redundancy and failover features.
Bronze Level Support
Recommended level for small IT departments and small local ISPs
- Up to 4 separate e-mail support incidents per month, from 2 designated representative.
- Best effort is made to respond to requests within one business day.
- Access to Argus redundancy and failover features.
- 20% discount on Consulting Services.
- 50% discount on Installation Assistance.
Silver Level Support
Recommended level for medium sized enterprises and ISPs
- Up to 8 separate e-mail support incidents per month, from 4 designated representative.
- Best effort is made to respond to requests within one business day.
- Access to Argus redundancy and failover features.
- 20% discount on Consulting Services.
- 50% discount on Installation Assistance.
- Emergency support incidents via pager during business hours.
- Most emergency requests responded to within 4 business hours.
Gold Level Support
Recommended level for large sized enterprises, and ISPs providing mission-critical
services
- Up to 8 separate e-mail support incidents per month, from 4 designated representative.
- Best effort is made to respond to requests within 4 business hours.
- Access to Argus redundancy and failover features.
- 30% discount on Consulting Services.
- Up to 12 hours of Installation Assistance.
- Emergency support incidents via pager during business hours.
- Most emergency requests responded to within 4 business hours.
Consulting Services
- We can assist in the installation, configuration, and customization of Argus.
- We can integrate Argus into your existing systems database, user database, or trouble ticket system.
- We can develop custom solutions for monitoring your in-house applications.
- We can provide training for your staff.
- etc.