auto-ack after escalation
Neil Campbell
Neil.Campbell at Sun.COM
Tue Feb 3 18:12:47 EST 2004
Hi,
Is there a feature in Argus to auto-ack notifications after the systems
are down for a certain amount of time?
For example, argus re-sends notifications to a mailing list every 5
minutes. If it gets to 30 minutes and issue is still not ack-ed I am
escalating to a seperate bug-tracking tool, this be done from command
line, and is working well.
Once the issue has been passed to the bug-tracking tool, I want the
notifications to stop (they'll have already received 6 emails doesn't
seem much point in sending them any more), and I don't want the same
issue to be re-sent to the bug-tracking tool.
There's two ways I'd imagine this could be possible:
1. acknowledge from within the escalation method - I don't have access
to the notification id at this point, so can't be done with 'argusctl
notify_ack'
2. set a time limit on auto-ack, i.e. "auto-ack in 30 minutes"
I've been looking through the 'argsud -D' and can't see any way to set
this up. - I'm probably just missing something simple.
Any assistance or advice would be great.
Many thanks,
Neil
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