auto-ack after escalation
Neil Campbell
Neil.Campbell at Sun.COM
Wed Feb 4 17:19:05 EST 2004
Sorted this now...
I created a method called ack_notify:
Method "ack_notify" {
command: argusctl notify_ack idno=%I
}
and then called it during esclation:
escalate 30 BugTrackingTool:start 31 ack_notify:
This work well.
Thanks,
Neil
Neil Campbell wrote:
> Hi,
>
> Is there a feature in Argus to auto-ack notifications after the systems
> are down for a certain amount of time?
>
> For example, argus re-sends notifications to a mailing list every 5
> minutes. If it gets to 30 minutes and issue is still not ack-ed I am
> escalating to a seperate bug-tracking tool, this be done from command
> line, and is working well.
>
> Once the issue has been passed to the bug-tracking tool, I want the
> notifications to stop (they'll have already received 6 emails doesn't
> seem much point in sending them any more), and I don't want the same
> issue to be re-sent to the bug-tracking tool.
>
> There's two ways I'd imagine this could be possible:
> 1. acknowledge from within the escalation method - I don't have access
> to the notification id at this point, so can't be done with 'argusctl
> notify_ack'
> 2. set a time limit on auto-ack, i.e. "auto-ack in 30 minutes"
>
> I've been looking through the 'argsud -D' and can't see any way to set
> this up. - I'm probably just missing something simple.
>
> Any assistance or advice would be great.
>
> Many thanks,
> Neil
>
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